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Engagements, terms & support

Typical ranges so you know the universe we operate in. Exact scope is written after we understand the system, not sold as website packages.

Client Guide

Clear scope, a written range, and production handover. Use this for internal approval, not as a menu of website packages.

Contact

View starting prices in EUR, USD or GBP. Confirmed quotes are issued in writing in the agreed currency.

Project pricing

Fixed-scope entry offers

Bounded first engagements with a written scope, a starting price and explicit exclusions.

Assessments, larger systems and platform work are scoped after discovery. Typical ranges are in the FAQ.

For agencies

  • from €550

    Agency Implementation Sprint

    A bounded implementation assignment inside your existing codebase: a React component, a defined feature, an integration or a repair.

    • Scope and acceptance criteria agreed in writing before work starts
    • Work delivered in your repository, on a branch, ready for review
    • Tests appropriate to the change and a short handover note
    • When in scope: extend, repair or harden existing assistant, retrieval or tool-calling features in the repo
    • Direct communication with the engineer doing the work
    • Open-ended retainers
    • Design work
    • Third-party licences and hosting
    • Greenfield AI platforms or open-ended model work (see Integration Sprint or Custom application)

    Scope: Target one to two focused working days. One assignment with a clear definition of done. Larger scopes are quoted as an Integration Sprint or a project.

  • from €650

    Website migration or refactor

    A bounded move or refactor of one existing site: hosting or stack cutover, structural cleanup, or modernisation without a full rewrite.

    • Written scope: what moves, what is refactored, and how success is verified
    • Work in your repository or an agreed export/import path between hosts
    • Redirects, staging check, and launch or handover notes where applicable
    • Targeted fixes tied to the migration (performance, accessibility, or dependency updates within scope)
    • Full redesign or new information architecture
    • Large content migration without a defined batch and acceptance rules
    • New integrations, forms, or product features (see Integration Sprint)
    • Open-ended retainers

    Scope: One existing site and one agreed migration or refactor outcome. Larger replatforming is quoted as an Integration Sprint or a focused project.

  • from €1,500

    Integration Sprint

    One bounded API or data integration with error handling, tests and documentation-inside an existing repository or agreed environment.

    • Agreed deliverable with explicit acceptance criteria
    • Relevant test cases and error handling
    • When in scope: retrieval over an agreed document or data set with citations and explicit “not found” responses
    • When in scope: bounded tool-using workflows wired to your APIs and data stores
    • When in scope: logging, environment-based keys and basic cost or reliability signals for model-backed features
    • Documented handover
    • Ongoing support (quoted separately)
    • Unscoped follow-on features
    • Generic chatbots without approved source material
    • Fine-tuning, open-ended prompt iteration or uncapped third-party model API spend

    Scope: One bounded integration or data workflow, typically three to five focused working days. Multi-system or multi-week work is quoted as a focused project.

  • from €2,500

    Custom application

    A bounded custom application for one of your client's processes-delivered in an agreed repository with scope, tests and handover your team can present to the client.

    • Written scope: one process, roles and data handling agreed with you before build
    • Implementation, testing and deployment to agreed hosting
    • When in scope: staff or client Q&A over approved sources with citations and explicit refusals when material does not support an answer
    • Handover notes and context for your team to support the client
    • Direct communication with the engineer doing the work
    • Design or product discovery beyond agreed scope
    • Large migrations, complex permissions or compliance programmes
    • Ongoing support (quoted separately)
    • Work outside the written definition of done
    • Generic chatbots, fine-tuning or uncapped model API spend

    Scope: One custom application for one client process. Larger products are quoted as a focused project.

Starting prices. Amounts exclude IVA (VAT) and third-party costs (hosting, domains, paid APIs, licences). For Portuguese companies and EU/UK business buyers with a valid VAT ID, the reverse-charge mechanism applies (0% on invoice; customer accounts for VAT). For B2C clients, applicable IVA/VAT is added at the legal rate. Final scope, deliverables, exclusions, and the confirmed price are set out in writing in the agreed currency before work starts.

After launch

Hosting & deployment

Option A

Managed hosting via Iron Signal Works

Available through monthly care plans.

  • Deployment management
  • SSL configuration
  • Uptime monitoring
  • Backups
  • Server updates

Option B

Client-provided hosting

Deploy to your existing infrastructure.

  • Production setup
  • DNS configuration
  • Environment variables
  • Pre-launch testing

All projects include initial DNS setup and launch configuration. Future DNS/server changes are treated as support work unless covered by care plan.

Each project includes deployment and launch configuration.

After delivery

€99 / month

Visibility into a production system's health, with alerts when something stops working. For businesses that need to track availability without a full maintenance plan. One delivered system, one production environment, and a defined set of checks.

  • Automated availability checks on the main site or primary endpoint
  • Email alerts when downtime is detected
  • SSL certificate expiry monitoring
  • Periodic recovery checks after a detected failure
  • Monthly summary of availability, incidents detected and alerts sent
  • One delivered system, one production environment and a defined set of checks

€350 / month

Keeps one agreed delivered system healthy: routine checks, updates and a tightly limited monthly fix allowance. One delivered system, one production environment. Unused hours do not roll over.

  • Uptime, backup and certificate checks on the production environment
  • Monthly security and dependency updates for the delivered stack
  • Incident response within one business day for production-blocking issues
  • Up to 4 hours/month of engineering for fixes and small operational work
  • Short written monthly note: incidents, changes shipped, remaining hours

€650 / month

Essential plus defined maintenance allowance, monitoring review and small fixes within the monthly cap. One delivered system, production plus staging. Unused hours do not roll over.

  • Everything in System Care Essential
  • Up to 8 hours/month for fixes, small improvements and CMS or content support
  • Monthly operational review: errors, uptime, backups, deployment health and open risks
  • When the delivered system includes model-backed features: dependency updates and agreed usage or cost signals within the monthly hours
  • Staging environment kept in step with production

€1,200 / month

For systems the business depends on every day: higher capped monthly capacity, priority handling and scheduled improvements. One delivered system with up to two environments. Additional systems are quoted separately.

  • Everything in System Care Standard
  • Up to 12 hours/month, including small integrations and reporting changes
  • Quarterly architecture and roadmap review with written recommendations
  • When model-backed features are in production: operational review of reliability and cost trends in the quarterly review
  • Priority scheduling for incident work and for quoting new scope

Care plans are optional and depend on the scope of the contracted service. Plans can be changed or cancelled anytime.

Editing & questions

Full service terms cover scope, hosting, care plans, payment, and IP.

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Tell us who you are and what you need in a few lines. We reply with whether Iron Signal Works is the right fit and what a sensible first step looks like. Ranges and terms sit in pricing & terms.